Leadstate LTD – Return & Refund Policy

Effective Date: 23 November 2025

Leadstate LTD (“we”, “us”, “our”) operates this store and website and is committed to providing a positive shopping experience. This Return & Refund Policy describes your rights and responsibilities when returning items purchased through our Services.

By using or accessing the Services, you acknowledge that you have read and understood this Return & Refund Policy.

1. General Return Policy

 

1.1 You have 30 days after receiving your item to request a return.

1.2 To be eligible for a return, items must:

 

• Be in the same condition as when you received them (unworn or unused)

• Include all original tags, packaging, and any items received with the purchased product (e.g., accessories, manuals, inserts)

• Include a receipt or proof of purchase

 

1.3 To initiate a return, contact us at hello@leadstate.store.

1.4 Returns must be sent to the following address: [INSERT RETURN ADDRESS].

1.5 Items returned without prior authorization will not be accepted.

1.6 Once your return is approved, we will provide a return shipping label and instructions for sending your items back.

2. Damages and Issues

 

2.1 Inspect your order upon receipt.

2.2 Contact us immediately at hello@leadstate.store if your item is:

 

• Defective

• Damaged

• Incorrect

 

2.3 We will evaluate the issue and take steps to resolve it, including offering a replacement or refund where applicable.

3. Exceptions / Non-Returnable Items

 

3.1 The following items cannot be returned:

 

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized items

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

 

3.2 Contact us if you are unsure whether your item is eligible for return.

4. Exchanges

 

4.1 To exchange an item, return your original purchase following Section 1.

4.2 Once your return is approved, you may place a separate order for the replacement item.

5. European Union 14-Day Cooling-Off Period

 

5.1 For shipments to the European Union, you may cancel or return your order within 14 days for any reason, without giving justification.

5.2 Items must meet the same condition requirements as outlined in Section 1.

6. Refunds

 

6.1 We will notify you once we have received and inspected your return.

6.2 If approved, refunds will be issued automatically to your original payment method within 10 business days.

6.3 Processing times may vary depending on your bank or credit card provider.

6.4 If more than 15 business days have passed since approval, contact us at hello@leadstate.store.